Notation Based on the Act on Specified Commercial Transactions
| Seller | Two Sheep Co., Ltd. |
|---|---|
| Representative (Person Responsible for Operations) | Shibo Zhou, Representative Director |
| Address | 14F East Tower, Telecom Center Building, 2-5-10 Aomi, Koto-ku, Tokyo 135-0064, Japan |
| Phone Number | The Company will disclose it without delay upon request. Registered customers can see it on this page or under "Account" after logging in. |
| Email Address | Japan@2sheep.jp |
| Selling Price | The price (including consumption tax) displayed on the order page for each plan and for additional data allowance. |
| Charges Other Than the Price of the Service | Communication charges required to connect to the internet shall be borne by the Customer. Bank transfer fees incurred when topping up the account balance by bank transfer shall be borne by the Customer. |
| Payment Methods | Credit card (using Stripe's payment service); account balance (topped up by a method specified by the Company). |
| Payment Timing | Credit card: The first payment is charged when the order is placed, and subsequent payments are charged automatically on each monthly renewal date. Balance payment: The fee is deducted from the account balance when the order is placed. If auto-renewal is enabled, the fee for one month (30 days) is deducted from the account balance within the 24 hours before the contract period expires. |
| When the Service Is Provided | The Service is available immediately after payment is completed. |
| Contract Period and Auto-renewal | Credit card: Automatically renewed every month. Balance payment: Choose from 1 month (30 days), 3 months, 6 months or 12 months. If auto-renewal is enabled and the account balance is sufficient when the period ends, the contract is renewed 30 days at a time. |
| How to Cancel | Auto-renewal can be stopped at any time from the member portal (credit card: “Account” → “Card” → “Manage / Cancel”; balance payment: “Cancel Auto-renew” on the dashboard). After auto-renewal is stopped, the Customer may continue to use the Service until the last day of the period already paid for, and no further charges will be incurred. |
| Returns and Refunds | Due to the nature of digital services, fees paid are, in principle, not refunded. However, the Company will provide a refund or other remedy in the following cases: the Service was unavailable for 24 consecutive hours or more due to a failure of the Company's equipment or a similar cause (refund or extension of the contract period); an incorrect charge such as a duplicate charge; or a request made within 7 days of the Customer's first purchase where less than 100MB of data has been used. For details, please refer to Article 7 of the Terms of Service. As this is a mail-order (online) sale, the cooling-off system does not apply. |
| System Requirements | An app compatible with each operating system, such as Windows, macOS, iOS or Android, is required. For supported apps and setup instructions, please see the user guide. |
This English version is provided for reference only. If there is any discrepancy, the Japanese version prevails.